Sorry, you need to enable JavaScript to visit this website.

NRGbinary wouldn't respond to my calls or withdrawal request

You are here

On October 31st of 2013, I opened an account with the NRGBinary and option Broker, with their headquarter in London, I made tow wire transfer from my Bank in Kuwait, the first one was for $2500 to be deposited in my account this one deposited in my account, the second one was for $20000 to be deposited in MT4 or a forex account this one was not confirm, but they did open an account by withdrawing from my NRGBinary account and deposited it in an MT4 account, My account manager Mahmud Zidan started dealing the account after my balance reached more than $900000, then I requested a withdrawal, they started dealing, after my balance reached more than $1300000, my account manager and client care would't respond to any of my calls and messages by all kind of communication means, they started opening positions like crazy, I sensed the intention to erase my account, few hours later my balance was down to $5,573.20.

I need your help and would very much appreciate your help, I will provide all necessary documents.

On December the 17th, I was contacted by Ruby Jones (Customer Care Representative), we spoke on the phone for more than half an hour about my problem the her company, she was to call me back in 48 hrs with a solution for to my problem, as of this moment I haven't heard from her.

Ruby Jones | Support
Tel: +44 (20) 36080111 Ext: 304
Fax: +44 (20) 30311145

On the 24th of December 2013 Mahmud Zidan, contacted my by email saying they are going to resume trading my account, he did three trades bring my balance to $12,753.20, I haven't heard form both of them since then.

Mahmud Zidan | Senior Broker
Tel: +973 16198210 Ext: 222
Fax: +44 (20) 30311145
Mobile: +44 (20) 34681340


Toni H.'s picture

Hi, we will get in touch with NRGbinry and I hope they will respond in the next few days.

Toni H.
falajmi's picture

I thank you very much Toni

Toni H.'s picture

No answer yet, so actually you didn't trade by yourself?

Toni H.
Anthony Stanley's picture

Is NRGbinary calling you yet?

Anthony Stanley
Connor Bruce's picture

I may help you if you permit me...

Connor Bruce (not verified)