I opened an account with this binary options broker and deposited money £850.00p. My intention was to learn how to use it. I was appointed a 'account manager' who applied a 'bonus' that required me to trade a volume to receive a bonus. Not taken with that idea I asked for it to be removed. I was persuaded to add a further £1000 and i did so, because it was explained to me i needed a larger account to be able to trade properly.
After a week or so I understood that in fact binary options was simply gambling, and when trades looked interesting due to price activity the system would not permit me to trade, and so as timing is everything i was unable to use the platform as it purports itself to be.
I used the withdraw function in the trading software to receive back £1000.00 only to receive an email from 'billing' to the effect that I couldn't withdraw funds until it was approved by my account manager! I coudn't remove my own money unless it was permitted by them.
He (my account manager) came on the phone and asked showed me 'how to trade' using ghosting software onto my computer and subsequently lost my £1000 leaving me with a mere £600 on my account! So if an account holder is trying to remove his funds they have a method to prevent this by losing the money in trades.
I have emails and print screens of my funds held on their account, I wish I had recorded the telephone conversations....