This is something really important for any trader
It's true that the market is not open 24/7 but you can place trades for the upcoming days. It’s better to have the opportunity to contact a customer support agent if you need her at any time.
We always recommend using brokers with reliable support
The situation is absolutely real – when you trade with real money, there is no place for jokes and non-professional advices. Your money is something that you worked very hard for and you should take care of it very seriously.
The support team could be helpful if you have problems with deposits or withdrawals, problems with how to place a trade that you think will bring you very good profit or something else like problems with the platform, mobile app or in cases when you are just being angry with someone in the social network.
In most cases the problems are with the payments because people aren’t well informed about how to deposit money online.
We prefer to use support with live chat. In our opinion it's cheaper than phone calls and faster than e-mails. So you should check which brokers have online live chat support.
We can present you at least 10 common situations when you might need help and it's better to know that there are people who work to help you.
Some of the situations when you need assistance are in the process of trading. The assets’ indexes are moving constantly and you want to earn from them. This is not something that you have to miss because the support team is at home, sleeping or partying.
We take very seriously the 24/7 customer support. We recommend you not to use brokers with unreliable support. This is very important because there are traders from all around the globe and when it's a day in one country it's night in other.
Before signing up any broker since you have liked the bonus, test their customer support and the availability that is offered.